Returns & Exchanges

At Waveform Lighting, we stand behind the quality of our high-CRI illumination solutions with a 30-day satisfaction guarantee. If our lighting products do not meet your professional or residential requirements, we offer a straightforward return and exchange process for all eligible items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer packaging, ensuring all bulbs, strips, and power supplies are protected from transit damage.

• 3.
  Ship the Product

  Affix the provided shipping label or use your preferred carrier to send the package back to our distribution center for inspection.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the items, we will process your full refund to the original payment method or ship out your requested exchange within 3-5 business days.